Which payment options do you accept?
We currently only accept PayPal, We are in the process of adding all major credit and bankcards
What happens if the sweater doesn't fit right when I get it ?
Wool has the unique ability to conform to the wearer. Wool can also stretch up to 70% its original length without damaging. Our high quality sweaters can take a little tugging to make a sweater that is a little snug fit. If the sweater does not fit, you must return it to us within 60 days and upon receipt of the garment and we will find another size for you and you will be liable for the return shipping fees. If you prefer a refund we will only refund the items you are returning but not for the shipping costs.
How do I care for my new sweater ?
Air your sweater frequently, and wash is when necessary. Ideally, it should be hand washed with a wool detergent, and dried flat. It may be dry-cleaned but make sure your cleaners check the care labels first. DO NOT machine wash your sweater unless it is clearly labeled to do so. NEVER put it in the tumble dryer.
How long does it take for my order to be delivered?
For Republic Of Ireland standard delivery orders are delivered within 3-5 working weekdays. The transit time of parcels to you will depend on your delivery destination. If you require an item for a specific date or event we recommend that you contact us for more information and to discuss your requirements. We cannot guarantee delivery by a specific date unless you discuss your requirements with us.
What about Taxes or Duties for orders to an address outside of Ireland??
Any taxes and/or duties on your order will NOT be included in your online total. DHL Worldwide will charge the package recipient all applicable duty, taxes and/or brokerage fees at time of delivery. Since we do not charge, or collect these taxes, they won't be included in your online total. Please contact you local customs office for more information regarding these charges. Charges are assessed by weight and volume.
Which courier or postal service do you use?
Our orders are despatched using An Post or DHL. The choice of courier we use is determined by a number of factors including the weight and destination of your parcel. Our website will automatically select the most appropriate service for your order. On despatch of your order if you have provided a valid email address we will automatically email you with a parcel tracking number which you can use to track the progress of your parcel online.
What happens if I am out when the parcel is delivered?
All parcels require a signature on delivery, so it is important that you specify a delivery address where there will be someone available to sign for the parcel. If you are out when delivery is attempted the driver will usually leave you a card and they may attempt redelivery the following working weekday or deliver the parcel to your local Post Office or return it to their depot awaiting your further instructions. An Post parcels will be returned to the delivery office to await your further instructions, delivery will not be reattempted. If in doubt we recommend you track your parcel online in the first instance before contacting us as the majority of ‘missing’ parcels are either found at the local Post Office or with a neighbour.