General

We currently only accept PayPal, We are in the process of adding all major credit and bankcards

Wool has the unique ability to conform to the wearer. Wool can also stretch up to 70% its original length without damaging. Our high quality sweaters can take a little tugging to make a sweater that is a little snug fit. If the sweater does not fit, you must return it to us within 60 days and upon receipt of the garment and we will find another size for you and you will be liable for the return shipping fees. If you prefer a refund we will only refund the items you are returning but not for the shipping costs.

Air your sweater frequently, and wash is when necessary. Ideally, it should be hand washed with a wool detergent, and dried flat. It may be dry-cleaned but make sure your cleaners check the care labels first. DO NOT machine wash your sweater unless it is clearly labeled to do so. NEVER put it in the tumble dryer.

Shipping

For Republic Of Ireland standard delivery orders are delivered within 3-5 working weekdays. The transit time of parcels to you will depend on your delivery destination. If you require an item for a specific date or event we recommend that you contact us for more information and to discuss your requirements. We cannot guarantee delivery by a specific date unless you discuss your requirements with us.

Any taxes and/or duties on your order will NOT be included in your online total. DHL Worldwide will charge the package recipient all applicable duty, taxes and/or brokerage fees at time of delivery. Since we do not charge, or collect these taxes, they won't be included in your online total. Please contact you local customs office for more information regarding these charges. Charges are assessed by weight and volume.

Our orders are despatched using An Post or DHL. The choice of courier we use is determined by a number of factors including the weight and destination of your parcel. Our website will automatically select the most appropriate service for your order. On despatch of your order if you have provided a valid email address we will automatically email you with a parcel tracking number which you can use to track the progress of your parcel online.

All parcels require a signature on delivery, so it is important that you specify a delivery address where there will be someone available to sign for the parcel. If you are out when delivery is attempted the driver will usually leave you a card and they may attempt redelivery the following working weekday or deliver the parcel to your local Post Office or return it to their depot awaiting your further instructions. An Post parcels will be returned to the delivery office to await your further instructions, delivery will not be reattempted. If in doubt we recommend you track your parcel online in the first instance before contacting us as the majority of ‘missing’ parcels are either found at the local Post Office or with a neighbour.

For your peace of mind and security by default all parcels are insured and despatched using services which require a signature on delivery. If you request that your parcel is left without a signature it is done so at your risk. We will not replace missing parcels under these circumstances.

Yes you may specify an alternative delivery address, but this may be subject to further security checks. Your billing address MUST be the address to which your card is registered. Please be aware that if you attempt to use a billing address that is not registered to the card then funds may be reserved in your account, but we will reject your order. Please only place orders using the correct billing address details, we will not be held liable for any attempts to use incorrect details, which may result in numerous reservations of funds on your account. Reserved funds are reserved by your bank in anticipation of your order being accepted, in the event that you use the incorrect details funds will still be reserved but we will not accept your order and cannot release the reserved funds. Reserved funds generally expire within 5 banking days, depending on the card issuer concerned.

We work hard to keep delivery costs to a minimum and our systems are designed to select the most appropriate delivery service for your order depending on factors such as weight, value and destination. Unfortunately delivery costs charged by couriers are often higher when delivery is outside of the Country, hence our delivery costs are also higher to these destinations.

Delivery costs vary according to the nature of the items ordered. By logging in to your account (with correct delivery address) our website will display the cost of delivery when you add items to your basket. If your delivery country is not listed then the cost of delivery will not be correctly shown, please contact us for further assistance.

Yes we deliver to Europe, USA, Canada, Australia, and certain countries in Asia, If your county is not listed please contact us.

Our Economy delivery service is free on all orders over €100.

Refunds / Exchanges

We hope that you will be delighted with your order, however, if within 30 days of purchase you change your mind, we are happy to offer you a refund credited to the card used in the original purchase (excluding postage costs). Please note that goods should be returned in their perfect, original and unused condition, including original packaging. In certain circumstances we may ask for photographs of damaged items, before the return procedure has begun, Customised items are non-returnable.

It is also possible to return an item for an exchange. 

No, there is no requirement for you to contact us prior to returning items… We are unable to accept items which our outside of our returns period.

Knitwear Lovers